Web Care:04344-275724 (9:30AM - 6:30PM)
We only accept returns if the item shipped to you is defective or damaged. The item should be returned to us within 7 days from the delivery date in original packaging. The product should be in unused condition. We will send you a new replacement unit as soon as we receive the return package.
Refund if any will be through online payment only. There is no cash refund. 
Incase of any kind of malfunctioning or defect, the item will need to be taken to the nearest Prestige Service Center.
When you return your product, just indicate the reason for your return in a short note. Put the item along with the invoice and the note with the order number into a secure package. Affix our address (send only to sender address as seen in the invoice / delivvery challan) and send it through a reliable courier and email us the consignment details. 
Our Mother warehouse address is:


City : HOSUR

Phone : 9535621112

Please note that we will provide refund / return facility only for products bought from our online store www.prestigesmartkitchen.com and not for orders from physical stores or other online stores
In case of wrong product ordering (e.g 180mm tava instead of 220mm Tava), you can place a new order, for a different product but from the same category, of equal or higher selling price. Send back the wrongly ordered product with following remark "Wrong product ordered. New order no - XXX" Also send us an email with the full details of both the orders along with your bank account IFSC details for transfering payment. We will initiate online fund transfer for the returned product amount, within 2 working days of receiving the wrong product. 

Frequently Asked Questions

Within what time period do I have to return the product?
You need to return the product bought from our store within a period of seven days from the receipt of the shipment.
What is your cancellation policy?
You can cancel your order anytime until your order starts shipping. If you wish to cancel an order that is being shipped, a restocking fee of 25% will apply to your order
How do I return my product to prestigesmartkitchen.com?


All products ordered online at www.prestigesmartkitchen.com get shipped within a period of 2 - 3 days. However, there are some product which have certain geographical and physical restrictions as these are a bit bulky as well as delicate and hence cannot be shipped via a courier. These products are delivered by the nearest Prestige Smart Kitchen outlet. The regions where our outlets cannot reach, these products will not be shipped. These products are validated at the shopping card via pin code for delivery. Wherever the entered pin code is not supported, the purchase for this product will not be allowed.



Every Prestige product comes with a limited period warranted and with an assured After Sales Service and Customer Support. We value the trust placed in us by our customers and their purchase decision and our team strives to provide customer support and after sales service to ensure that the promised value is delivered to our customers. To deliver this, we have a dedicated call center supported by authorised service centers throughout India. You can read more about our Customer Support initiatives and the methodology followed at www.ttkprestige.com/products/after-sales-service.


Official Brand Store

www.prestigesmartkichen.com is the official web store of TTK Prestige Ltd. Here customers can get the latest launches from the Prestige stable. Our entire range of Prestige products are listed on this site. Fulfillment happens from company warehouses or the nearest Prestige Smart Kitchen dealer outlet, so you can always rest assured about the originality of the products. We cater to all pin codes pan India and also offer Cash on Delivery payment option.